Customer Service Representative

Americold • Darien, WI

2d • Onsite

About The Position

Americold is seeking a Customer Service Representative to join their team. This role involves responding to customer inquiries and complaints regarding work orders, shipments, and inventory counts, ensuring prompt and efficient service. The representative will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing. Additionally, they will provide clerical support, including maintaining records and answering phones. Occasional travel by automobile and airplane may be required for business purposes. Americold is a global leader in temperature-controlled logistics, focused on ensuring food stays safe, fresh, and accessible. They value customer service, innovation, and inclusion, and invest in their people's growth and well-being.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum 0 years of experience required in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Nice To Haves

• Ability to manage multiple tasks efficiently.
• Adaptability and initiative in dynamic work environments.
• Experience working with challenging customers.
• Understanding of customer product storage and handling requirements.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Familiarity with Warehouse Management Systems.
• Familiarity with Microsoft Office Suite.
• Experience operating desktop computers.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED