Insurance Agent (Home + Auto)

TEKsystems • O’Fallon, MO

4d • $20 - $20 • Onsite

About The Position

We're hiring Customer Service Representatives to join a well-established and respected industry-leading organization. This is an excellent opportunity for candidates with customer service, call center, or retail experience who are looking to build a long-term career with a company known for promoting top performers into permanent and leadership positions. If you thrive in a fast-paced environment, enjoy working with people, and are passionate about providing outstanding service, we'd love to hear from you!

Requirements

• 1+ year of customer service experience

Nice To Haves

• Previous call center experience
• Retail customer service experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Strong data entry and computer skills
• Ability to quickly learn new systems and processes
• Microsoft Word and Excel experience
• Sales experience is a plus
• Demonstrated leadership skills

Responsibilities

• Handle incoming customer calls in a high-volume call center environment
• Respond to billing inquiries, account questions, and customer concerns
• Investigate issues and provide accurate, timely resolutions
• Navigate multiple systems and applications to research customer information
• Coordinate with internal teams to ensure complete issue resolution
• Maintain professionalism and deliver exceptional customer experiences
• Process transactions and support additional business functions as needed
• Meet performance and quality standards in a fast-paced environment

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed