Customer Service Rep (CSR)
Pine Valley Plumbing•Merrimack, NH
•Hybrid
About The Position
Pine Valley Plumbing is seeking a skilled full-time Customer Service Representative to join our team in Merrimack, NH. This role is crucial as you will be the first point of contact for our customers, delivering exceptional service and ensuring daily operations run smoothly. The position will begin as a remote role and transition to an in-office position at our new Merrimack location in 2027. We are a family-owned company committed to honesty, efficiency, and outstanding service, fostering a supportive environment for employee growth and work-life balance.
Requirements
- 1+ year of experience using scheduling and dispatching software (FieldPulse or similar)
- Experience handling customer calls, appointment scheduling, and rescheduling
- Familiarity with FieldPulse, ServiceTitan, Housecall Pro, Jobber, or similar platforms
- Strong multitasking abilities with the capacity to manage calls, scheduling, and dispatching simultaneously
- Excellent communication, organization, and problem-solving skills
- Ability to work independently in a remote environment
- Ability to pass a background check and drug screening test
Responsibilities
- Answering inbound calls
- Scheduling appointments
- Booking service requests
- Coordinating technician dispatches through FieldPulse or similar software
- Following up with customers regarding estimates, memberships, and completed services
- Processing payments
- Maintaining accurate customer records
- Assisting with administrative tasks as needed
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Bonus opportunities
- Paid time off (PTO)
- Career growth and advancement opportunities
- Uniforms provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
