Customer Service Representative

Menehune Water Company Inc•Aiea, HI

4d•$0 - $18•Onsite

About The Position

The Customer Service Representative provides support to Menehune Water Company customers through telephone and email. This role requires strong communication skills, attention to detail, and the ability to work effectively both independently and as part of a team.

Requirements

High school diploma or equivalent
Excellent interpersonal and communication skills
Strong problem-solving abilities
Ability to work effectively in a team and independently
Proficiency in basic computer applications, including Word, Excel, and Outlook

Nice To Haves

Prior customer service experience preferred
Sensitivity and judgment to properly handle and maintain confidential information
Ability to maintain accuracy and attention to detail in processing orders, payments, and documentation
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

Responsibilities

Receive orders for service and repairs on company equipment rentals
Compute costs and process customer payments
Assist customers with credit card payment processing
Process route cards for new customers per lease agreements
Verify customer information in accordance with lease agreements
Maintain accuracy when processing payments and customer account transactions
Answer telephone inquiries and promote company products and services
Respond to customer service emails and requests forwarded by managers
Research and resolve customer complaints to ensure retention and satisfaction
Provide general customer support and escalate complex issues to department managers
Maintain in-depth knowledge of company products and services
Meet customer service response and service standards established by management
Process orders, prepare correspondence, and fulfill customer needs to ensure satisfaction
Document and escalate customer trouble reports in PRISM according to standard operating procedures
Process returned mail when a forwarding address is available
Mail refund and accounts payable checks as directed
File new and revised lease agreements as needed
Extract cancelled accounts and file them in the cancelled lease file cabinet
Safeguard customer personal and payment information in compliance with company privacy and security policies
Support delivery drivers by relaying and responding to customer requests through the company's communication system
Understand and apply customer service concepts, practices, and procedures used by MWC
Follow instructions and established guidelines to perform job functions
Perform other related duties as assigned by the Customer Service Manager or Assistant Manager