Customer Service Representative
American Leak Detection•Nashville, TN
•Onsite
About The Position
The Customer Service Representative at American Leak Detection of Nashville is an office position responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. This is not a remote position. Must live in the Nashville area.
Requirements
- Excellent customer service and telephone skills
- Excellent written and oral communication skills
- Proficiency in Microsoft Office Suite
Nice To Haves
- Experience in the plumbing, restoration, or construction industries
- Experience using Salesforce
Responsibilities
- Answering the phones
- Explaining our services to potential clients
- Manage the customer experience
- Scheduling of appointments
- Dispatch, routing, and scheduling of jobs for our technicians
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off (both vacation & sick time)
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
