Customer Service Representative
About The Position
As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer. JOB DESCRIPTION Customer Service Representative Department: Customer Service Job Status: Full Time FLSA Status: Non-Exempt Reports To: Customer Service Supervisor Grade/Level: Amount of Travel Required: Occasional Job Type: Regular Positions Supervised: None Work Schedule: 8 hours/day Page Break POSITION SUMMARY Maintain customer accounts. Coordinate between the Customer, Supply Chain Analysts, and Sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer order processing, customer relations, customer complaint processing, reporting, pricing, and order maintenance.
Requirements
- Bachelor Degree (or equivalent experience)
- 4+ plus year of experience with logistics background.
- Word, Excel, Outlook, SAP knowledge a plus
Responsibilities
- Process orders and verify pricing and terms.
- Process order changes as requested by customer
- Creating and maintaining customer pricing
- Creating and maintaining customer cross reference data
- Open Order and Delivery Reporting to customer
- Creating shipping documents for customer
- Initiating customer complaints with Supply Chain Analysts
- EDI processing
- Maintain good customer relations via email and phone from both internal and external sources
- Obtain delivery and tracking information from factory and provide to customer
- Provide all necessary reports (ie. delivery, open orders, shipments, invoicing) as requested by internal and external sources
- Work with Supply Chain Analysts to determine customer material requirements and maintain orders accordingly.
- Respond to customer or potential customer requests for information and/or problem solving.
Benefits
- medical
- dental
- life and disability insurance
- 401K plan with company match
- pension plan
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
