Customer Service Representative - Equine Division

AmeriVet•Lodi, WI

16h•Onsite

About The Position

Lodi Veterinary Care is seeking an outgoing, enthusiastic Veterinary Service Specialist to join our Equine team. Experience in customer service and a fast-paced and hands-on environment is a must. Our VSS will schedule ambulatory and in house patient visits as well as assist with daily record keeping and accounts receivable questions. Hours are variable with hospital needs and will include a Saturday rotation with other VSS. Competitive benefits package available for full-time employment.

Requirements

Exceptional organizational skills
Excellent verbal and written communication skills
Genuine love for animals and for working in an animal care environment
Always be prepared to work by the start of each scheduled shift
Maintain a professional, friendly demeanor while on the job
Perform job tasks efficiently, promptly, and efficiently
Show respect for clients, team members, and animals at all times and in all situations
Computer skills including typing, organizing, data entry, and communicating while utilizing common computer software and programs

Nice To Haves

Experience in customer service
Experience in a fast-paced and hands-on environment
Equine knowledge

Responsibilities

Schedule ambulatory and in house patient visits
Assist with daily record keeping
Assist with accounts receivable questions
Answer and correctly handle phone calls
Know basic triage concepts and understand when appropriate to forward to a veterinarian
Know phone functions, including hold, intercom, and taking and returning messages
Answer questions from clients and handle calls or emails quickly, efficiently, and in a professional and friendly manner
Keep the reception area clean and tidy as well as properly stock supplies as needed
Access client information within the practice-management software system (Cornerstone) and enter and retrieve client and patient data as needed
Check clients and visitors in and out of the hospital - may need to assist with loading or unloading horses or seek appropriate help as needed
Accurately manage financial transactions such as processing bills, taking payments and supply order requests from clients
Call to remind clients of their appointments and rescheduling as necessary
Explain delays that affect clients and support comfort of clients and patients
Reschedule or accelerate appointments as needed
Present and explain fees during checkout while discharging patients and processing payments
Participate in staff and training meetings
Engage in productive work during slow periods