Customer Service Representative - Accredo - Remote

The Cigna Group

3d • Remote

About The Position

Make a meaningful difference supporting patients with rare and complex conditions. In this role, you will be part of the Accredo Rare Disease team, helping ensure patients receive the medications they need on time while delivering a high level of care, accuracy, and professionalism.

As a Customer Service Representative, you will serve as a primary point of contact for patients and members, handling a high volume of inbound calls. This role requires strong communication skills, attention to detail, and the ability to navigate sensitive conversations with empathy. You will play a key role in coordinating medication deliveries and providing timely, accurate information to support patient needs.

This is a fully remote position. Candidates must have reliable internet, a distraction-free workspace, and the ability to work independently without dependent care responsibilities during scheduled work hours.

Requirements

• At least 6 months of customer service experience
• High school diploma or equivalency
• Strong verbal communication skills and ability to explain information clearly
• Demonstrated ability to work in a fast-paced, high-volume call environment
• Reliable internet access and a distraction-free home workspace
• Ability to attend and complete full training without absences
• Candidates must reside within 50 miles of one of the following locations: Memphis, TN; Tempe, AZ; Warrendale, PA; or Whitestown, IN.

Nice To Haves

• Experience in a remote call center environment
• Experience in healthcare, pharmacy, or benefits-related roles

Responsibilities

• Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care
• Coordinate and schedule medication shipments to ensure timely delivery
• Provide updates on order status and answer questions clearly and accurately
• Support payment collection or co-pay assistance when applicable
• Transfer calls to appropriate departments when specialized support is needed
• Use sound judgment to resolve customer concerns and de-escalate challenging situations
• Maintain accuracy and efficiency while meeting performance and quality expectations
• Adapt to changing processes, systems, and patient needs in a fast-paced environment

Benefits

• Comprehensive benefits package designed to support health, financial security, and work-life balance
• Opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED