Customer Service Representative (Manufacturing)

Surge Staffing•Decatur, AL

1d•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Customer Service Representative to join a growing manufacturing team. This role serves as the main point of contact for customers while coordinating closely with sales, production, engineering, shipping, and accounting to ensure accurate order processing and on-time delivery. The ideal candidate will have strong communication skills, excellent organizational abilities, and experience working in a fast-paced office or manufacturing environment.

Requirements

Strong computer skills including Microsoft Word, Excel, Outlook, and ERP/order entry systems
Excellent communication and multitasking skills
Strong attention to detail and organizational abilities
Ability to work effectively with multiple departments in a fast-paced environment
Dependable with a positive, team-oriented attitude

Nice To Haves

Previous customer service, order entry, or administrative experience preferred
Manufacturing or industrial environment experience is a plus

Responsibilities

Process customer orders for parts, machines, and service work
Manage new customer onboarding, including credit applications, approvals, tax status, and shipping information
Communicate order updates, lead times, and delivery schedules with customers
Coordinate with production, engineering, shipping, and sales departments to ensure timely order completion
Provide pricing information for service trips and customer requests
Prepare and distribute sales orders and required documentation internally
Assist with quoting by distributing drawings and supporting internal departments
Follow up on service work documentation and submit completed paperwork for invoicing
Communicate daily with shipping and receiving regarding outgoing orders
Help expedite priority orders and resolve customer concerns in a professional manner
Support customer accounts and maintain strong customer relationships