Customer Service Representative (Manufacturing)

The Royal Group • Indianapolis, IN

1d • Onsite

About The Position

The Customer Service Representative is responsible for taking and processing customer orders and addressing all customer inquiries and complaints. The Royal Group’s mission is to provide value-added solutions to the most demanding customers.

Requirements

• High school diploma or GED.
• Application knowledge and skill for computer data entry.
• Application knowledge of products and production processes.
• Quality standards.
• Excellent communication skills.
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
• An ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

Nice To Haves

• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Experience in the corrugated box industry.
• Bi-lingual

Responsibilities

• Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
• Receive and respond to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
• Maintain customer files.
• Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
• Fax or e-mail confirmations and other information to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
• Regular and predictable attendance.
• Additional duties as assigned by management.

Benefits

• Year-round employment for job stability.
• Opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees