Customer Service Representative | WFH

AIL•Las Cruces, NM

7d•Remote

About The Position

AO | Globe Life is expanding its virtual organization and seeking motivated, people-focused professionals to join us as Remote Customer Service Representatives with the opportunity to develop toward leadership and management responsibilities. You'll begin by learning our client-service and benefits process, working directly with individuals and families through virtual appointments. As you gain experience and demonstrate strong performance, professionalism, consistency, and leadership ability, you may have opportunities to move into training, mentorship, team development, recruiting, leadership, and management. No previous insurance or management experience is required. We provide structured training, licensing guidance, one-on-one mentorship, and ongoing leadership development.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable conducting business through Zoom and phone
Be comfortable learning web-based systems
Be willing to participate in required training
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous experience in Customer Service, Client Relations, Member Services, Sales, Retail, Hospitality, Healthcare, Education, Banking, Financial Services, Call Centers, Administrative Support, Recruiting, Account Management, Military Service, Training, Team Leadership, or Management may be valuable.
Entry-level applicants, experienced customer-service professionals, veterans, career changers, and individuals interested in leadership development are encouraged to apply.

Responsibilities

Meet with prospective and existing clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen to client questions, concerns, and financial protection priorities
Provide friendly, professional, and personalized service
Explain available benefit and coverage options in clear language
Help clients understand available choices
Assist eligible clients through applications and enrollment
Conduct applicable policy and benefit reviews
Assist with beneficiary and policy-related service requests
Provide consistent follow-up and ongoing support
Maintain accurate digital records and documentation
Build long-term relationships through trust and dependable service
Follow applicable company procedures and state insurance requirements
New representative mentorship
Training and onboarding
Team coaching
Activity and performance accountability
Recruiting and interviewing
Team development
Leadership communication
Goal setting
Business development
Performance management
Developing future trainers and leaders