Customer Service Representative

Revelations Counseling & Consulting LLC • San Antonio, TX

4h • $0 - $18

About The Position

Revelations is seeking a Customer Service Representative to serve military populations by providing customer service in a fast-paced contact center. The representative responds to inbound calls, chats, emails, and other written correspondence concerning enrollment, claims, referrals, authorizations, and appointments for TRICARE beneficiaries and providers. The role requires resolving inquiries professionally, documenting interactions in a CRM system, meeting performance and attendance expectations, and participating in ongoing training. The position is based in San Antonio, Texas, and reports to the Shift Supervisor.

Requirements

• High school diploma or GED.
• U.S. citizenship.
• Ability to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation.
• At least two years of professional work experience in a customer service environment.
• Excellent verbal and writing skills.
• Technology literacy and experience navigating multiple screens or web browsers at one time.
• Proven ability to work independently in a remote work environment.

Nice To Haves

• TRICARE customer service experience.
• Contact center experience, including call center chat messaging.
• Military connectedness.

Responsibilities

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers by phone, chat, email, or other written correspondence.
• Take ownership of customer issues, use sound judgment and available tools, and seek to resolve issues on the initial contact.
• Meet department productivity and performance metrics, adhere to the published schedule, prioritize workload to answer incoming calls, and maintain consistent attendance.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participate in continuous training and become fully proficient in resolving customer inquiries.
• Maintain regular and consistent attendance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED