Aviation Customer Service Representative

Fargo Jet Center LLC • Fargo, ND

4d • Onsite

About The Position

Join Our Award-Winning Team – Where Service Meets Excellence! At Fargo Jet Center, we are passionate about what we do, and it shows. Our commitment to exceptional service, uncompromising safety, and delivering an exceptional experience makes every day unique.

Requirements

• 1–3 years of experience in customer service
• Strong communication skills, both in person and over the phone
• Excellent organizational skills and attention to detail
• Familiarity with Microsoft Office Suite (Outlook, Word, Excel)
• Ability to thrive both independently and as part of a team
• Adaptability in fast-paced and changing environments
• Must have a clean driving record for the past 3 years

Nice To Haves

• High school diploma or GED (preferred)

Responsibilities

• Greeting and assisting customers with warmth and professionalism
• Handling payment transactions using our proprietary software
• Tracking aircraft fueling, payments, and maintaining cash drawer accuracy
• Answering and transferring phone calls with courtesy and efficiency
• Coordinating travel services such as hotels, car rentals, and catering orders
• Communicating effectively with Aircraft Fuelers and Supervisors about customer needs and aircraft movements
• Provide solutions to customer questions and service needs
• Maintaining a clean and welcoming lobby area
• Supporting additional duties as needed to ensure smooth operations

Benefits

• Comprehensive health benefits (Medical, Dental, Vision)
• HSA and flexible spending programs
• Life and Accidental Death & Dismemberment insurance (100% Company Paid)
• Long-Term Disability insurance (100% Company Paid)
• 401(k) with employer match
• Paid time off and paid holidays
• Employee Assistance Program (EAP) and Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED