Aviation Customer Manager

Standard Aero•Maryville, TN

1d•Onsite

About The Position

As an Aviation Customer Manager you will lead our Customer Account team. You will be responsible for ensuring that we provide world-class customer service to our accounts. This team acts as a liaison between customers and operations regarding contractual requirements, status of work, pricing, scheduling and shipping; assisting with the settlement of customer complaints; and reviewing and coordinating all contract/transaction work for the business unit/market segment to ensure adherence to the contract/agreement.

Requirements

Equivalent to high school graduation and completion of a diploma training program at a college or technical school
2+ Years of demonstrated experience with customer service in the aerospace industry
Ability to travel to customer locations to establish and/or maintain a good working relationship.

Nice To Haves

Ability to produce clear written reports and deliver presentations to stakeholders; experience communicating project status, risks, and outcomes to varied audiences.
Has utilized Microsoft Office Suite and Microsoft Project in a Windows-based environment to complete daily tasks, including document creation, data analysis, and project scheduling.
Demonstrated ability to learn and apply company policies, procedures, and regulatory requirements, with a track record of compliance (e.g., no major audit findings).
Strong planning, organizational, analytical, decision making and problem-solving skills while demonstrating situational awareness.
Team leadership skills; ability to lead teams in a matrix environment.
Demonstrated ability to work independently, meet defined goals, and positively influence team outcomes or performance.
Experience managing customer or client relationships, including regular communication, issue resolution, and meeting defined service or satisfaction targets.

Responsibilities

Builds and maintains strong customer relationships; leads and participates in customer visits and engagements.
Serves as the primary contractual owner, ensuring full understanding and compliance with all customer contractual and regulatory requirements.
Coordinates local and remote resources to effectively meet customer needs.
Partners with operations to improve due date performance and drive profitability.
Monitors and manages the financial health of assigned customer accounts.
Ensures Customer Service Team meets performance targets (turn time, invoicing, and other KPIs).
Contributes to the development and analysis of Customer Service performance metrics (MOPs).
Manages Trade Working Capital by reducing shipped-not-invoiced and aging work-in-progress.
Ensures timely delivery of all required customer reports.
Leads and develops direct reports (hiring, training, performance management, employee relations) while supporting strategic planning, compliance (quality, environmental, SMS), and special projects.