Customer Service Representative - South Clay Banking Center

The Commercial & Savings Bank • Millersburg, OH

8h • Onsite

About The Position

The Commercial & Savings Bank (CSB) is seeking a full-time Customer Service Representative for their South Clay Banking Center in Millersburg, Ohio. This position is located on-site and offers a competitive base wage along with a variety of employee benefits. The role involves providing exceptional service to customers and prospects, completing transactions, growing customer portfolios, and strengthening community relations.

Requirements

• A high school diploma or general education degree (GED) is required.

Responsibilities

• Serve customers in a professional and caring manner, adhering to CSB Customer Service & Retail Ready! Standards and professional standards of dress and conduct.
• Build rapport with customers by asking quality questions to help meet their needs.
• Demonstrate a commitment to CSB’s vision, mission, and core values.
• Promote CSB by participating in community activities and representing the bank through professional and courteous conduct.
• Utilize relationship banking principles and explain features/benefits of all banking products and services.
• Recommend products and services that fit customer needs.
• Complete customer transactions according to the Retail Services Handbook and bank policies.
• Maintain cash drawer within acceptable limits and balance it at the end of each banking day.
• Assist customers in accessing safe deposit boxes.
• Provide customer referrals to bank personnel as appropriate.
• Scan proof work to Deposit Operations and perform end-of-day duties such as utilities and cash advance item reconciliation.
• Count and balance cash in automated teller machines (ATM).
• Balance and complete regular maintenance on the coin machine.
• Assist the Banking Center Manager in opening and closing the Banking Center.

Benefits

• Competitive base wage
• Incentive compensation and profit sharing
• Medical, dental, vision, short- and long-term disability, and group life insurance
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives
• Training and professional development opportunities
• Paid holidays available immediately upon hire
• Volunteerism opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees