Customer Service Representative - South Shore

City National Bank of WV•South Shore, KY

4h•Onsite

About The Position

City National Bank is seeking passionate individuals to join their team as Customer Service Representatives. As one of the leading banks in the region, they pride themselves on providing exceptional service to their customers. They offer an inclusive and supportive work environment where employees can thrive personally and professionally, emphasizing a commitment to excellence, career growth opportunities through comprehensive training programs and clear career paths, competitive compensation and benefits, and a strong company culture that fosters positivity, inclusivity, and collaboration.

Requirements

High school diploma or equivalent
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

college degree preferred.
Previous customer service experience in a banking or financial institution is a plus.

Responsibilities

Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
Identify and assess customers' needs to recommend appropriate banking products and services.
Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
Educate customers on self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.