Customer Service Representative (Part Time)
About The Position
Homes Alive Pets is not an average pet store; it is a community hub that believes in a higher standard for pet care. The company takes a brand-agnostic, knowledge-over-upselling approach, focusing on understanding customer needs and empowering them to make confident decisions. The mission is to add value to every life, including guests, pets, employees, and the community, both qualitatively by elevating each life as important and quantitatively through fair pricing and quality products. This role is the first point of contact for customers, aiming to ensure a positive shopping experience. Responsibilities include operating cash registers, handling money, providing product information, and maintaining a clean and organized work environment. The ideal candidate has excellent communication and people skills, customer service experience or a willingness to learn, and a passion for pets.
Requirements
- A positive and hardworking attitude.
- Willingness to go the extra mile to provide customers with the best possible shopping experience.
- Strong communication skills; ability to clearly communicate with customers and other staff.
- Resilience; ability to remain calm and navigate through high stress situations.
- Excellent time management & attention to detail.
- Excellent teamwork & collaborative abilities.
- Confident & articulate communication.
- Trustworthy & positive attitude.
- Ability to lift 50lbs.
Nice To Haves
- Understanding of pet nutrition & needs.
Responsibilities
- Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community culture.
- Operate cash registers and accurately handle cash.
- Maintain stock on the shelves, provide product detail communication for specific sections (e.g., price tags, sales signs), and clean and face products and shelves.
- Self-initiate service to co-workers and leaders to assist with projects or tasks, fostering a culture of servantship.
- Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, effective communication, and inventory accuracy.
- Take initiative in learning and developing skills or knowledge within Homes Alive to become a servant leader.
Benefits
- A refreshing shopping experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
