Customer Service Representative

Oldcastle BuildingEnvelope • Fremont, CA

15d • $22 - $27 • Onsite

About The Position

The Customer Service Representative – Metal Division (Fremont) plays a critical role in supporting the metal estimating and production teams by processing orders, coordinating hardware sourcing, and managing customer communication. This position ensures awarded quotes are accurately converted into production‑ready orders and helps reduce backlog within the Fremont metal department. You will serve as a key communication link between customers, metal estimators, production, purchasing, transportation, and internal support teams.

Requirements

• High school diploma or equivalent required
• 2+ years of customer service experience in manufacturing, distribution, logistics, supply chain, or similar industry.
• Strong written and verbal communication skills.
• Experience managing customer interactions via phone and email.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications.
• Ability to work in a fast‑paced operational environment.

Nice To Haves

• associate or bachelor’s degree preferred
• Experience in order entry, vendor coordination, or purchasing support strongly preferred.
• AS400 or ERP experience preferred
• Industry experience in metal, glass, hardware, or related building products is a significant plus.

Responsibilities

• Process metal orders from estimating into AS400, ensuring accuracy in hardware, materials, and specifications.
• Manage inbound and outbound customer communication via phone, email, and chat.
• Coordinate with metal estimators, production, and purchasing to confirm lead times, vendor sourcing, and material availability.
• Support purchasing with vendor management, min/max capacities, and hardware sourcing across multiple suppliers.
• Monitor orders from entry through fulfillment and delivery.
• Provide customers with order updates, delivery inquiries, and service support.
• Maintain accurate records within AS400 and PrefWeb systems.
• Escalate complex issues to supervisors or estimating leadership.
• Provide coverage across staggered shifts to ensure phones are answered during operational hours.

Benefits

• Industry‑competitive benefits at low cost to employees.
• Work‑life balance with PTO, holidays, and floating holidays.
• Pay‑for‑performance culture with annual raise and bonus potential.
• Training and development to equip you for long‑term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED