Customer Service Representative - Universal Collision Center, Rochdale

Universal Collision Centre•Regina, SK

1d•Onsite

About The Position

Universal Collision Center is seeking an organized, outgoing, and customer-focused Body Shop Customer Service Representative to be the first point of contact for their collision center. This role is ideal for someone who loves helping people, staying organized, and thrives in a fast-paced environment where no two days are the same. The representative will play a key role in creating a positive, stress-free experience for customers.

Requirements

1–3 years of customer service or office experience
Strong written and verbal communication skills
A natural ability to build trust and connect with people
A self-starter mindset — you stay calm and organized in a busy environment
Strong attention to detail with excellent time management skills
Problem-solving skills and a desire to improve processes
The ability to work both independently and as part of a team

Nice To Haves

Automotive or collision centre experience is a bonus, not a must

Responsibilities

Greeting body shop customers warmly, in person and over the phone
Managing customer drop-offs and pick-ups with accuracy and care
Scheduling body shop and detail appointments
Answering incoming calls and directing them to the right team members
Keeping digital and paper files organized and up to date
Providing customers with regular repair updates and coordinating vehicle pick-ups
Assisting with customer concerns and helping resolve issues professionally
Processing customer payments
Supporting Collision Repair Advisors with daily tasks
Pitching in with other administrative tasks as needed