Customer Service Representative - Excellence Auto Collision
About The Position
Excellence Auto Collision - Silver Star is seeking an Estimator/Customer Service Representative to join their team. This role is responsible for creating appointments for the Loyalty Department and handling lease finance and cash portfolios. The company is part of the AutoCanada dealership network, which is the largest Canadian-owned and publicly traded automotive dealer group operating in Canada and the US. They emphasize innovation, data-driven strategies, and a commitment to team members, customers, and operational excellence. The work environment is described as fast-paced, non-stop, and unpredictable.
Requirements
- College diploma or two years’ relevant experience
- Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
- Exceptional customer service and problem-solving skills
- Previous experience working within a body shop or auto claims
- Able to work independently as well as part of a team
- Excellent verbal and written communication skills
Nice To Haves
- Ability to speak Mandarin/Cantonese considered a strong asset
Responsibilities
- Create preliminary estimates and submit warranty claims for dealership approval
- Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
- Check in collision vehicles by taking intake photos and creating a work order
- Support customer calls pertaining to repair status, insurance details and car rental inquiries
- Proactively educate customers on the insurance and repair process to enhance the customer experience
- Update customer information in the management system as required
- Provide continuous repair updates to customers during the repair process
- Assist with resolving customer issues as they arise in a professional and timely manner
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
