Collision Center Customer Service Rep

Toyota/Lexus of Knoxville • Knoxville, TN

10h • Onsite

About The Position

As a Customer Service Rep, you will be the first point of contact with our customers. From greeting vehicle owners to explaining the repair process, our Customer Service Reps are true professionals who enjoy helping others.

Requirements

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Responsibilities

• Greets customers as they arrive in a pleasant and professional manner.
• Answers incoming phone calls in a prompt, polite, and professional manner.
• Screens calls, directs them to the proper party, and/or obtains enough information to allow for follow-up that is convenient for the customer.
• Assists in opening repair orders for all vehicles coming into the body shop for repairs.
• Receives cash, checks, and credit card payments from customers and records the amounts received.
• Closes repair orders on the computer system in a timely manner.
• Files repair orders.
• Reconciles cash drawer daily, as directed by the accounting office.
• Follows up on body shop accounts receivable to maintain satisfactory levels of payment.
• Assists body shop manager as necessary (i.e., payroll, estimates, vendors, etc.).
• Prepares purchase orders for all vendors.
• Maintains a professional appearance and a neat work area.
• Reliable attendance at scheduled shifts.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Accidental Insurance
• Voluntary Critical Insurance
• 401k retirement
• Paid Holidays
• Paid vacations
• Employee discounts
• Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed