Customer Service Representative

TEKsystems • Plymouth Charter Township, MI

3d • Onsite

About The Position

We are seeking motivated and detail-oriented Customer Service Representatives to join a fast-paced, high-volume call center environment supporting healthcare-related services. This is a great opportunity for candidates who enjoy helping others, problem-solving, and working in a structured, team-oriented setting, with strong potential for long-term growth.

Requirements

• At least 1 year of recent high-volume call center experience (within the last 2–3 years)
• Strong job stability (no frequent job changes)
• Ability to type 30+ WPM
• Solid computer skills and ability to multitask across systems
• Strong attention to detail, communication, and problem-solving skills

Responsibilities

• Handle inbound customer calls and occasional follow-up calls
• Answer questions related to prior authorizations, general inquiries, and confidential information
• Deliver excellent customer service while maintaining professionalism and empathy
• Accurately document and enter information into multiple systems
• Navigate and utilize various tools and programs to track and update customer interactions
• Manage a high call volume (50–100 calls per day, depending on complexity)
• Maintain performance metrics focused on quality and accuracy

Benefits

• Tuition reimbursement
• Quarterly bonuses
• Discounts on travel, entertainment, and more
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed