LCL12 Customer Service Representative

CenterPoint Energy • Minneapolis, MN

15d • $27 • Onsite

About The Position

CenterPoint Energy is seeking a Customer Service Representative with proven mastery in providing quality, prompt, and accurate responses to customer inquiries, complaints, or sales/promotional opportunities for CenterPoint Energy gas and/or electric customers in a fast-paced, high-volume environment. This role involves direct customer contact through various channels including phone, email, and chat, and includes completing administrative functions and data entry.

Requirements

• Requires a high school education or GED
• Requires one (1) year of customer service experience, which includes sales experience.

Responsibilities

• Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution
• Issues orders to establish or discontinue gas service
• Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts
• Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions following outlined policies
• Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.
• Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction
• Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)

Benefits

• Competitive pay
• Benefits eligibility begins on your first day
• Medical, Dental, Vision Benefits
• Health Savings Account (HSA) with a company contribution
• Health/Dependent Care Flexible Spending Accounts
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
• Flexible work schedule, paid holidays and paid time off
• Paid training
• Professional growth and development programs including tuition reimbursement
• Life, AD&D, Disability
• Employee Assistance Program (EAP)
• Transit subsidies
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED