Customer Service Representative - Retail Sales - Corporate Office (Austin, MN)

Hormel Foods•Austin, MN

9d•Onsite

About The Position

Hormel Foods Corporation is seeking a highly organized and detail-oriented Customer Service Representative to support its FARM (Fresh and Ready Meats) Sales Team. This role serves as a critical link between customers, sales, and supply chain to ensure the accurate and seamless execution of fresh and flavored meat orders. The position is important for maintaining strong customer relationships, managing order flow, supporting pricing communication, and coordinating logistics. The role will also support the upcoming Order-to-Cash (OTC) system go-live by ensuring order accuracy, supporting new processes, and maintaining service continuity. The work directly enables the delivery of the right products at the right time and price, supports operational stability, and allows the sales team to focus on growth and customer engagement.

Requirements

Strong computer proficiency (Microsoft Office and systems-based work)
Proven customer service experience
Excellent communication and interpersonal skills
Strong organization and multitasking ability in a fast-paced environment
Demonstrated problem-solving and analytical thinking skills
Ability to take initiative and work well in a team environment
Applicants must not now, or at any time in the future, require sponsorship for a work visa
Applicants must be authorized to work in the United States for any employer

Nice To Haves

Experience working with mainframe systems or ERP platforms

Responsibilities

Serve as a point of contact for key customers including national and regional retailers and distributors.
Build strong relationships by providing timely, accurate, and responsive service.
Process and manage customer and internal orders from entry through fulfillment.
Enter orders into the system (mainframe transitioning to OTC environment) with a high degree of accuracy.
Align orders with inventory availability, plant sourcing, and code date requirements.
Determine optimal plant shipping locations.
Coordinate delivery schedules to meet customer expectations.
Help maintain consistent order flow and execution.
Apply understanding of pricing structures and market fluctuations.
Communicate pricing and feature quotes to customers as directed by Sales.
Ensure alignment between quotes, orders, and invoicing.
Provide administrative support to the sales team, including scheduling meetings and customer visits.
Support Retail sales administrative cross-functional responsibilities.
Help improve and standardize sales processes and execution workflows.
Support the Order-to-Cash (OTC) implementation by ensuring accurate order entry and system adoption, maintaining continuity of customer service during transition, and helping reduce execution risk and supporting team capacity.