Customer Service Representative- St. Cloud, MN

Spee-Dee Delivery Service•St Cloud, MN

1d•Onsite

About The Position

Spee Dee Delivery is a family-owned and operated company founded in 1978. Our primary business is standard, next-day, ground delivery, with corporate headquarters in St. Cloud, MN. We employ over 1,800 people and have expanded throughout the Midwest. The Customer Service Representative will handle customer inquiries, investigate issues, and respond to concerns regarding shipments and services.

Requirements

At least 18 years of age
Excellent verbal and written communication skills
Attention to detail and accuracy
Knowledge of basic computer skills
Professional telephone etiquette and good listening skills
Must be able to pass a criminal background check

Nice To Haves

High school diploma or equivalent preferred
Customer service, administrative, or clerical experience preferred

Responsibilities

Confer with customers via telephone or email in order to trace packages and arrange deliveries
Obtain details of customer complaints or compliments
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Act as a liaison between customers and drivers to resolve delivery issues
Communicate with the claims department and branch managers to resolve discrepancies
Retrieve manifests and other shipper information to aid the process of tracing shipments
Document and record mis-deliveries, follow-ups, and alternate delivery addresses
Perform other related duties as assigned