Customer Service Representative (CSR)

First State Bank Of Bedias • Bedias, TX

2d • Onsite

About The Position

The Customer Service Representative (CSR) role is a full-time position, 40 hours per week, with operating hours from Monday to Thursday, 8 AM to 4 PM, and Friday from 8 AM to 6 PM. This role involves greeting customers, addressing their requests, delivering personalized service, and adhering to banking regulations. The CSR will also recommend products and services, and assist with additional tasks to support bank operations. The position requires flexibility to perform roles such as a receptionist, customer service phone operator, or project team member. Key duties include responding to customer inquiries, handling administrative tasks, informing customers about bank services, reconciling reports, maintaining a secure workstation, monitoring lobby and drive-thru activity, and staying knowledgeable about bank regulations.

Requirements

• High school diploma or equivalent.
• Subject to customary background checks.
• Exceptional customer service skills.
• Professional demeanor.
• Strong verbal and written communication abilities.
• High attention to detail and organizational skills.
• Ability to work both independently and collaboratively.
• Flexibility and willingness to adapt to various roles and tasks.
• Computer literacy, with knowledge of Microsoft Office products like Word, Excel, and PowerPoint.
• Proficiency in 10 key skills.

Nice To Haves

• Customer service and/or receptionist experience preferred.
• Cash handling experience preferred.
• Bilingual abilities are beneficial.

Responsibilities

• Greet customers and address various requests.
• Deliver personalized and engaging customer service.
• Adhere to all banking regulations and internal policies.
• Recommend products and services aligned with customer needs.
• Assist with additional tasks as needed to support bank operations.
• Flexibly perform roles as a receptionist, customer service phone operator, or project team member.
• Respond to customer inquiries and provide account assistance.
• Handle administrative tasks as needed.
• Inform customers about bank services and direct them to appropriate staff when necessary.
• Reconcile daily, weekly, and monthly reports.
• Maintain a clean and secure workstation.
• Monitor lobby and drive-thru activity to ensure safety.
• Maintain knowledge of bank regulations and complete training requirements.

Benefits

• Competitive pay.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off, including all federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED