Representative, Cust Serv - PT - Overnight $20

InterPark LLC/PreFlight LLC • Savannah, GA

1d

About The Position

The Customer Service Representative answers calls for a parking garage and provides service to customers, managers, and peers. The role answers questions and helps ensure equipment is working at all times. It also assists the Operations Manager or Senior Operations Manager in maintaining established revenue controls and accountability systems.

The position is part-time and requires working overnight on Fridays from 8:00 p.m. to 4:00 a.m. and Saturdays from 8:00 p.m. to 4:00 a.m. Pay is $20 per hour.

Requirements

• High school diploma or GED.
• Computer literacy, including knowledge of MS Word, MS Excel, and the Internet.
• Unrestricted authorization to work in the United States.
• At least 18 years of age; off-airport locations require candidates to be at least 21 years old based on airport requirements.
• Willingness to comply with pre-employment screening, including drug testing, reference verification, a math test, and a background check.
• Ability to work Fridays from 8:00 p.m. to 4:00 a.m. and Saturdays from 8:00 p.m. to 4:00 a.m.
• Ability to navigate parking lots and/or garages and assist customers in a timely manner, including traveling up and down garage ramps when necessary.
• Hearing and vision sufficient to perform essential functions.

Nice To Haves

• Basic math skills sufficient to calculate time and money for cashier-related duties may be required depending on the location.
• A valid driver’s license and submission to a motor vehicle record/driving record check may be required depending on location needs or requirements.

Responsibilities

• Respond clearly and efficiently to customer inquiries, including questions about monthly and daily rates and directions to locations.
• Assist customers with the operation of automated pay equipment stations.
• Ensure paperwork is complete and revenue tickets are collected and accounted for.
• Serve as the point person for customer service inquiries, complaints, incident reports, and claims for the location.
• Report or escalate major issues to the Operations Manager or Senior Operations Manager, as appropriate.
• Assist the Operations Manager or Senior Operations Manager in maintaining established revenue controls and accountability systems.
• Help ensure equipment is working at all times.

Benefits

• $20 per hour
• Employee Assistance Program (EAP)
• 401(k)

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED