Customer Service Representative

Lifewave Inc • Draper, UT

6d • Onsite

About The Position

Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, people-focused environment? If so, we want YOU on our team! As a Customer Service Representative, you’ll play a vital role in ensuring LifeWave Inc. customers receive the support and guidance they need—all while growing your career in an exciting, collaborative workplace.

Requirements

• Must be 18 years of age or older
• High school diploma or GED
• 2+ years in customer service (call center experience is a plus!)
• Bilingual in English & Spanish is a strong advantage.
• Experience in a high-volume customer service or contact center environment.
• Strong verbal and written communication skills.
• Ability to handle escalated customer issues with professionalism and problem-solving skills.
• Experience using CRM systems and multi-channel communication tools.
• Excellent multitasking and time-management abilities.
• Ability to work well in a team environment
• Strong sense of professionalism and discretion required
• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• CRM and Telephony platforms (Exigo, Five9)
• Payment processing tools (I Payout, NMI, Ingenico)
• Typing speed: Minimum of 35 WPM

Nice To Haves

• Associate or bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in direct marketing or network marketing.
• Experience working with VIP or high-value customers.
• Familiarity with systems and processes.

Responsibilities

• Engage with customers in a professional, friendly, and enthusiastic manner, always keeping their needs in mind.
• Learn and communicate our products, promotions, services, and policies to support customer inquiries confidently.
• Assist customers in placing and tracking orders while ensuring smooth transactions.
• Work with internal teams to identify and solve customer concerns efficiently and effectively.
• Recommend additional products and services to enhance customer experience and maximize revenue.
• Meet or exceed key performance metrics, including call handling time, customer experience scores, and quality benchmarks.
• Create genuine connections with customers that foster trust and loyalty.
• Maintain accurate records of customer interactions, returns, and refunds while adhering to company policies.
• Remain engaged in all training sessions—whether in-person or virtual—to continuously refine your skills.
• Collaborate with teams on event-related tasks when needed.
• Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.
• Handle escalated issues, ensuring timely and effective resolutions.
• Assist Brand Partners with back-office navigation, downline placements, and business-related inquiries.
• Maintain an in-depth understanding of policies, compensation plan, promotions, and events.
• Ensure high-quality customer interactions by following established processes and policies.
• Support retention efforts by resolving concerns and preventing cancellations.
• Document and track customer interactions accurately in the CRM system.
• Support VIP Brand Partners as needed.
• Mentor and assist new team members to ensure consistency in service quality.

Benefits

• A supportive team culture that values growth and collaboration.
• Opportunities for professional development and career advancement.
• A chance to make a real impact on LifeWave Inc.’s customers and the company’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED