Customer Service Representative

Heritage Cooperative•New Philadelphia, OH

19d•Onsite

About The Position

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Customer Service Associate with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Strong attention to detail and data-entry accuracy.
Proficiency with computers and the ability to learn new software systems.
Ability to handle multiple priorities in a fast-paced environment.
Ability to remain professional when handling difficult customer situations.
Ability to maintain confidentiality of customer and payment information.

Nice To Haves

Customer service, call center, office, or related experience preferred.
Experience in the energy, propane, fuel, utility, or related industry.
Experience with CRM systems or similar customer/order management software.
Call center or high-volume telephone customer service experience.
Experience with customer retention or complaint resolution.

Responsibilities

Serve as a positive representation of Heritage Cooperative’s Core Values Provide Superior Customer Service, Highest Standards of Integrity and Trust, Continuous Improvement, Being a Good Partner
Answer inbound calls and assist customers with orders, pricing, products, and services.
Accurately enter and update customer and order information in the CRM system, including contact information, addresses, and delivery instructions.
Process customer payment information in accordance with company procedures and confidentiality requirements.
Respond to customer voicemails and emails within established timeframes.
Contact customers regarding order status, delivery information, and other account matters.
Resolve customer concerns professionally and escalate issues to management when appropriate.
Document and report customer complaints, feedback, and indications of dissatisfaction.
Provide information on applicable promotions and products.
Attempt to retain customers requesting cancellation and escalate to management when necessary.
Maintain a professional, courteous, and customer-focused approach in all interactions.
Follow company policies, procedures, and customer service standards.
Perform other duties as assigned.
Abide by all safety regulations to ensure safety of oneself, coworkers and customers
Develop new business opportunities through prospecting, networking, and referrals
Other duties as assigned