Customer Service Representative
HILLANDALE GETTYSBURG LLC•Akron, OH
•$0 - $17
About The Position
Hillandale Farms is seeking a highly motivated and dedicated Customer Service Representative to join our team. As a leading egg producer, Hillandale Farms takes pride in delivering high-quality products and outstanding service to our customers. If you have excellent communication skills, a positive attitude, and a desire to make a difference, we want you on our team! This position will be responsible for, but not limited to, daily customer order calls, document proofing, call ahead orders, proofing order sheets for sales orders; as well as other job related duties.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or a related field is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software, databases, and Microsoft Office applications.
- Ability to work independently and as part of a team, with a strong sense of responsibility.
- Adaptability and flexibility to handle changing priorities and work in a fast-paced environment.
Responsibilities
- Provide outstanding customer service by responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner.
- Answer incoming calls and emails from customers, providing accurate information about our products, services, and company policies.
- Enter sales orders accurately into the ERP system, ensuring all specifications and information on quotes, customer POs, and sales orders are correct.
- Maintain customer records and update relevant information in the database.
- Collaborate with internal teams to resolve customer concerns and escalate complex issues as needed.
- Build strong relationships with customers to foster loyalty and promote customer satisfaction.
- Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries.
- Identify opportunities for process improvement and suggest innovative solutions to enhance the customer experience.
- Perform all other duties as assigned, approaching each task with a positive and proactive attitude.
Benefits
- Competitive salary based on experience and qualifications.
- Comprehensive health insurance plan.
- Retirement savings plan (401K) with company match.
- Paid time off and vacation days.
- Opportunities for professional development and growth within the company.
- A supportive and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
