Customer Service Representative - UTILITIES

Image Associates Inc.•Nashville, TN

4d•Onsite

About The Position

Nashville area public utility organization, funded by around twenty thousand rate payers needs a Customer Service Representative. This job is mainly about customer service, cash accounting, and billing. This job is in the western part of Nashville. This is an on-site job with 8 am until 5 pm working hours. This is not remote and not a hybrid opportunity. This is a full time, Monday to Friday position.

Requirements

Must have public utility background because billing and customer service are strictly regulated in this environment.
Minimum 2-4 years’ experience in billing, cash accounting, and customer service required, at a utility company or a bank.
Familiarity with MS Office software, including Excel, Word, Outlook, etc.
High degree of customer and public contact experience by phone and in person.
Excellent communications skills.
Must be good in math and be able to balance cash receipts and reconcile account discrepancies.

Responsibilities

Handle phone calls for utility services, answering questions and complaints.
Open new accounts, handle customer billing, payment processing and debt collection.
Initiate service orders for repairs of different kinds.
Keep records about complaints and service calls.
Communicate effectively with rate payers, explaining schedules, rates, and fees.