Customer Service Representative
Bell Brothers•Sacramento, CA
•$20 - $24•Onsite
About The Position
Bell Brothers Plumbing, Heating & Air is seeking a dedicated Customer Service Representative to join their team in Sacramento. This role is crucial for providing excellent HVAC and plumbing services, focusing on quality and customer satisfaction. The position is in-office and requires open availability due to varying shifts. Bell Brothers offers a culture of excellence, professional growth, cutting-edge technology, a strong team environment, and competitive compensation and benefits.
Requirements
- 3–5 years of call center experience.
- Ability to type 45+ WPM while talking and multitasking.
- Proficient with Microsoft Suite.
- Strong communication, problem-solving, and customer service skills.
Nice To Haves
- HVAC or plumbing industry experience is a plus.
- Service Titan experience is a plus.
Responsibilities
- Manage a high volume of inbound and outbound calls to schedule appointments.
- Quickly identify client needs, provide solutions, and resolve concerns professionally.
- Accurately document client interactions while managing multiple tasks.
- Meet productivity goals and maintain high-quality service standards.
- Develop a working knowledge of our products and services.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation, holidays, and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
