Customer Service Representative - De Pere, WI

WEL Companies•De Pere, WI

1d•Onsite

About The Position

As a Customer Service Representative, you will be responsible for providing exceptional customer service to customers. You will handle inquiries via phone, email, and web portals. Addressing concerns, resolving issues, and providing solutions in a prompt and accurate manner. Your goal is to ensure a positive customer experience and ensure our drivers have all the correct information to pick up and deliver on time.

Requirements

High School Diploma or equivalent is required.
1+ years of transportation preferred.
Customer service or account manager experience required.
AS400 experience; a plus
Microsoft Office Suite, Innovation
Able to learn and use proprietary software.
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - normal

Responsibilities

Accept all load tenders via EDI or other means directed by the customer.
Accept EDI and manual Updates via innovative and Freight Science
Build loads with accurate information.
Set all appointments with accurate transit time and information.
Work reschedules and escalate any issues to the customer service manager.
Trailer pool management for assigned customers.
Ensure ALL temps are in the loads correctly.
Manage and work the customer service mailbox.
Update website portals as required.
Track Freight and call out lates.
Work with the ops team to provide solutions.
Build loads and appoint loads within 2 hours of acceptance.
Check to ensure that appropriate actions were taken to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sale of new or additional freight.
Recommend improvements in service or billing methods and procedures to prevent future problems.
Monitor and maintain superior service levels.
Other duties as assigned.