Operations Support - De Pere, WI
About The Position
The Operations Support Representative at WEL Companies is responsible for executing and maintaining daily transportation operations across planning, driver support, and customer service. This role serves as a central point of coordination between drivers, dispatch, and customers to ensure freight is planned, executed, and delivered on time. This position is accountable for real-time issue resolution, proactive communication, and maintaining service performance standards. Success in this role requires strong decision-making, urgency, and the ability to manage multiple operational priorities simultaneously.
Requirements
- High School Diploma or equivalent; required
- 3 plus years of experience in the transportation industry.
- Knowledge of Microsoft Office software products and Windows.
- Ability to learn and use proprietary software.
- Advanced keyboarding skills.
- Excellent oral and verbal communication skills.
- Experience working in a team environment.
- Strong attention to detail.
Nice To Haves
- Associate degree (Logistics, Business Management, or relatable field); preferred
- AS400 experience; a plus
Responsibilities
- Plan and assign freight to drivers in alignment with service requirements, driver availability, and operational efficiency
- Provide clear direction and support to drivers to ensure safe, compliant, and on-time execution
- Monitor and track shipments and driver performance, including on-time service, ETA/PTA accuracy, and utilization
- Communicate proactively with drivers, dispatch, and internal teams to address delays, service risks, and operational disruptions
- Identify and resolve issues in real time, including service failures, breakdowns, and scheduling conflicts, to minimize impact to customers
- Serve as the primary after-hours point of contact for customer inquiries, ensuring timely and accurate communication and issue resolution
- Analyze operational data and reports to support service performance, fuel efficiency, and compliance with food safety standards
- Collaborate with dispatch and planning teams to adjust schedules, recover service, and maintain customer commitments
- Support overall operational readiness by ensuring next-day planning gaps, driver availability, and service risks are addressed prior to shift end
- Perform additional duties as assigned to support operational needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
