Call Center- Customer Service Representative (Remote)
Automated Health Systems•Providence, RI
•Remote
About The Position
Automated Health Systems has Customer Service Representative positions available. These positions are remote. The shift for this position is Monday to Friday from 10:00 AM - 6:30 PM with a start date of June 29th, 2026.
Requirements
- Minimum 2 years’ Customer Service experience required.
- Strong PC proficiency required.
- High School Diploma/GED required.
Nice To Haves
- Bilingual skills a plus.
- Experience in health/Insurance/human services and knowledge of Medicaid is a plus.
Responsibilities
- Assisting individuals with information and support regarding healthcare benefits.
- Providing accurate and consistent information.
- Providing quality customer service and support.
- Meet performance metrics such as call quality, average handle time, customer satisfaction, and attendance goals.
- Resolve customer complaints and complex issues.
- Provide empathetic customer service during stressful situations.
- Demonstrate strong multitasking abilities by managing high call volumes while accurately documenting customer information, and efficiently navigating multiple computer systems, CRM software, and data entry platforms during customer interactions.
Benefits
- Health/Dental/Vision/401(k)/Paid Time Off
- Employee Wellness Program
- Comprehensive and ongoing training
- Strong company culture with career growth opportunities
- Remote opportunities available
- Weekly payroll
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
