Call Center Customer Service Representative

American Furniture Warehouse•Thornton, CO

4d•Onsite

About The Position

The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have. The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring.

Requirements

Professional with good communication skills and customer service experience.
Identify and resolve issues and conflicts presented by customers.
Proactively manage changes in dealing with each customer.
Experience working both independently and in a team-oriented, collaborative environment.
Strong interpersonal skills.
Strong Leadership abilities.
Sales experience required (with AFW), or any other position that requires customer interaction.
Experience with Storis, Word, and all office programs.
Experience building successful relationships.
Time management and organizational skills.
Ability to follow directions and work independently.
Positive Attitude.
Must pass a pre-employment drug screen and pre-employment background check upon job offer.

Nice To Haves

Bilingual

Responsibilities

Explain AFW policy and procedures.
Resolve issues related to Deliveries, Orders, Parts Ordering, Pickup, and Financing.
Work with various managers and departments to help resolve customer-related problems.
Work with the AFW management team to prevent issues from occurring.
Provide the best quality service to our customers and community through teamwork.
Uphold company values of accountability, honesty, and safety for customers.