Customer Service Representative / Data Entry

Tailor Made Pest and Wildlife • Louisville, KY

87d • Onsite

About The Position

Tailor Made Pest and Wildlife is a locally owned, customer-focused company specializing in safe, effective, and customized pest and wildlife solutions. We are a fast-growing company with big goals, and our office team plays a critical role in driving that growth. We are looking for a high-performing CSR who thrives in a fast-paced environment, communicates confidently, and takes ownership of results. As a CSR, you are the control center of the business. You will manage inbound leads, coordinate scheduling, support technicians, and ensure customers have a seamless experience from first call to completed service. This is not just an admin role — this position directly impacts revenue, customer retention, and daily operations.

Requirements

• Previous experience in customer service, dispatching, or office operations
• Strong communication skills (phone, text, and email)
• Highly organized and able to multitask in a fast-paced environment
• Comfortable using multiple software systems and learning new tools
• Problem solver with attention to detail
• Self-motivated and able to work independently
• Sales mindset (comfortable converting inbound opportunities)

Responsibilities

• Answer incoming calls, texts, emails, and web leads quickly and professionally
• Respond to all inquiries with urgency and confidence
• Convert inbound leads into scheduled services (goal-oriented)
• Follow up on missed calls, unsold leads, and previous inquiries
• Assist customers with service questions, concerns, and scheduling
• Schedule and optimize technician routes daily
• Confirm upcoming appointments and ensure agreements are signed
• Monitor technician progress and communicate delays/ETAs to customers
• Adjust schedules in real-time to maximize efficiency
• Collect payments and update cards on file
• Follow up on past-due balances
• Maintain accurate customer records in CRM (FieldRoutes, Pest AI, etc.)
• Manage customer status (active/inactive, service notes, agreements)
• Support technicians with job details, notes, and updates
• Monitor job pool and assist with task completion
• Communicate with team members to ensure smooth daily operations
• Manage and respond through multiple platforms: Pest AI, FieldRoutes, Baton, Thumbtack, Yelp, and other lead sources, Company email inboxes
• Complete daily tasks and alerts across all systems
• Maintain organization across digital files and customer records
• Leads come first — all new opportunities are handled immediately
• Work through missed calls, texts, and emails daily
• Confirm next-day appointments and close gaps in the schedule
• Stay ahead of technician routes and proactively communicate changes
• Ensure all communication is cleared by end of day
• Participate in daily check-ins with leadership
• This role follows a structured daily workflow and schedule to maintain consistency and performance

Benefits

• Paid holidays & PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed