Data Entry Representative

HUB International•Río Piedras, PR

1d•Hybrid

About The Position

HUB is a leading North American insurance brokerage providing employee benefits, business, and personal insurance products and services. With over 600 offices across the USA, Canada, and Puerto Rico, HUB is among the world's largest insurance brokers. HUB Puerto Rico is the largest and top broker on the island, specializing in Risk and Insurance and Employee Benefits. The company offers a competitive, exciting, and friendly work environment that supports employee longevity and success. The Data Entry Representative position is within the Service Unit Department at HUB PR, working closely with the Client Executive Assistant. This role focuses on ensuring documentation processes meet company standards, requiring a sharp eye for detail, a sense of urgency, a customer-first mindset, and proficiency with digital tools and new technologies.

Requirements

Bachelor’s or associate degree
Preferred experience with EPIC and insurance industry
Bilingual: English and Spanish
1-2 years of relevant experience

Nice To Haves

CISR
CIC
Preferred experience with Claude

Responsibilities

Entry and validation of the documentation of commercial and personal lines accounts, including their policies
Update policies information as needed
Manage the scanning of policies and send them via email to Account Executives and Client Executive Assistants for Commercial Lines and Personal Lines
Assure that the information submitted on our system, EPIC, is accurate
Participate in process improvement projects leveraging AI tools, including piloting solutions and documenting new ways of working
Identify manual or repetitive workflow steps and propose AI-assisted improvements to increase team efficiency