Customer Service Representative (Part-Time)

Fresh Prep Foods Inc•Montreal, QC

6h•CA$0 - CA$23•Hybrid

About The Position

Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better. We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Requirements

Self Starter: Comfortable owning a task from start to finish, taking initiative for process improvements, observing strict deadlines, and holding yourself accountable. Comfortable reaching out for help but also happy to work independently.
Personable and High Energy: Able to decide between competing priorities without getting flustered or losing a helpful personality. Likes talking to people and helping solve problems.
Strong Bilingual Communicator: Verbal and written communication skills in English and French allow for easy and quick results, in a friendly and professional manner. Strong typist with a great command of both English and French - written and spoken.
Adaptable: Thrives in a changing environment and is able to pivot direction easily.
Skilled typist, strong communicator, skilled at task switching and possesses a positive and helpful attitude even in stressful times.
Able to connect with the relevant departments to get answers when needed, and are strategic decision makers who can escalate to management when appropriate.
Follow departmental processes and standard operating procedures to a high standard.
Excellent with people but don’t sweat the small stuff.
Fully bilingual in French and English, with excellent written and spoken fluency in both languages.
Experience with providing customer service (1-2 years desirable); past experience in a call center is an asset.
Excellent data entry and typing speed with attention to detail and commitment to quality; minimum 50 words per minute with close to 100% accuracy is required.
Proven ability to work in a fast-paced, high volume work environment.
Tech savvy with a good command of Google Suite and an ability to quickly learn new software.
A positive, respectful attitude with good people skills.
Reliable and available to work onsite at our Ville-Saint-Laurent facility for a consistent schedule.

Nice To Haves

past experience in a call center is an asset

Responsibilities

Be the go-to person for all of our clients’ needs - from facilitating support requests to educating our clients about our product. You are an expert in all things Fresh Prep.
Create and maintain relationships with our clients via email, phone, text, and various social media channels.
Be a power user with Aircall and Kustomer, our customer service applications.
Work with other departments to address specific concerns and/or obtain information to answer customer questions.
Follow up with customers as needed, especially for recurring or ongoing issues.
Be the face of Fresh Prep for our occasional visitors; you’ll sit at the front reception to complete your duties.
Manage the inventory for our employee canteen, ensuring it is stocked and inventory is turned over in a timely manner.
Occasionally interact face-to-face with customers who come to pick up orders or drop off returnables at our facility.