Customer Service Rep - Call Center

Georgia Department of Public Health • Ware County, GA

3d • Onsite

About The Position

The Southeast Health District, Call Center is seeking a highly qualified candidate to fill the full-time, salaried position of Customer Service Representative based in Waycross, GA. It is our mission at the Southeast Health District, to promote and protect the health of people in Southeast Georgia, wherever they live, work and play, uniting with individuals, families, and communities to improve and enhance their quality of life. We have clinic locations in 16 counties in Georgia, including Appling, Atkinson, Bacon, Brantley, Bulloch, Candler, Charlton, Clinch, Coffee, Evans, Jeff Davis, Pierce, Tattnall, Toombs, Ware and Wayne counties. As a member of the Southeast Health District, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways. Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play. Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and the people of Georgia. Work with a Dynamic and Diverse Team – Collaborate with employees who share ideas and leverage collective strengths. Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career. Take Part in a Hands-on Working Culture – Work in a unique culture of active engagement and problem-solving, no matter your role. Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself.

Requirements

• High school diploma/GED
• One (1) year of experience communicating information in a customer service setting

Nice To Haves

• Computer experience (Word, EXCEL, data entry, etc.)
• Public Health experience
• Experience working in an office and/or clinic setting
• Customer Service skills
• Previous Call Center experience
• Bilingual-Spanish or Haitian Creole

Responsibilities

• Under limited supervision, provides exceptional customer service and administrative support for the District Call Center by answering inbound calls, assisting clients with Health Department programs and services, scheduling appointments accurately, conducting next-day reminder and missed appointment calls, and ensuring callers receive timely and accurate information.
• Provides call coverage and support for county health departments as needed.
• Delivers low-risk nutrition education to WIC clients in accordance with program guidelines.
• Assists with client intake and workflow processes utilizing systems such as M&M, GA-WIC, and DHD.
• Assists with preparing and distributing materials to county health departments.
• Processes daily money reports and bank deposits as needed.
• Performs other related duties in support of district operations and public health services.
• Improving outcomes for families with special healthcare needs.

Benefits

• Wellness breaks during the workday (up to 30 minutes per workday for wellness activities, which can be taken as two 15-minute breaks or one 30-minute break)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED