Customer Service Representative - Automotive (On-Site)
About The Position
The Customer Service Representative engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.
Requirements
- 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
- A High School Diploma (or equivalent)
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Computer proficiency (including knowledge of windows-based application)
- Must reside in the United States and have a valid U.S. address for residence
- The flexibility to work a minimum of a 40-hour work week.
- The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
- Work is generally sedentary in nature.
- Only applicants who are legally authorized to work in the United States will be considered for this position.
- Must reside in the United States or have a valid U.S. address for residence.
Nice To Haves
- Military veterans are encouraged to apply.
Responsibilities
- Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally.
- Provide inbound customer support.
- Assist customers with navigation support and road-side assistance.
- Deliver expert customer experiences…with a smile.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
