Customer Service Representative (On-Site)

Kalos Services•Clermont, FL

2d•Onsite

About The Position

This is a full-time, on-site CSR role serving as the front line for our Residential HVAC, Plumbing, and Electrical departments. You’ll be responsible for managing incoming service requests, coordinating schedules, and ensuring customers are taken care of quickly, clearly, and professionally. This role requires someone who can think fast, stay organized, and take ownership of the customer experience from start to finish.

Requirements

2+ years of CSR, dispatching, or call center experience (home services industry strongly preferred)
Proven ability to handle high call volume and fast-paced environments
Strong communication skills—clear, confident, and professional on the phone
Highly organized with strong attention to detail
Comfortable using multiple systems and learning new software quickly
Team-oriented with a no-excuses, get-it-done mindset

Nice To Haves

Experience in HVAC, Plumbing, or Electrical service environments
Dispatching experience with multiple technicians
Ability to de-escalate difficult situations and retain customers
Strong sense of ownership and accountability

Responsibilities

Handle a high volume of incoming service calls from residential customers
Make outbound calls for scheduling, confirmations, and follow-ups
Schedule and dispatch service calls based on urgency, geography, and technician availability
Accurately enter and manage customer data in dispatching software
Communicate with field technicians to coordinate daily schedules and job updates
Resolve customer concerns with professionalism, urgency, and empathy
Support administrative functions including service plans, warranties, and basic billing inquiries

Benefits

Health Insurance: $500 deductible with significant savings- our employees pay 58% less for insurance than the average employer in Florida.
Direct Primary Care membership for same-day or next-day appointments.
$0 Copays for Primary Care visits, Diagnostic Medical Imaging, and Mail-Order Pharmacy (250+ brand/specialty medications).
Access to a Care Concierge Team to help you navigate healthcare, schedule appointments and manage your medical bills.
$0 copays for Mental Health Counseling.
Dental Insurance: Full coverage for preventive care.
Vision Insurance: $10 for exams and $25 for lenses.
$10,000 in free life insurance for all employees, with options for additional life and accident insurance.
Short-term and long-term disability coverage.
24/7 telemedicine access.
Free cancer treatment with select providers.
Free Employee Assistance Program (EAP) for personal support.