Customer Service Representative (On-Site)

Kalos Services Inc.•Clermont, FL

3d•Onsite

About The Position

About Kalos Services At Kalos Services, we don’t just get the job done—we do it right. That means technical excellence in HVAC, Plumbing, and Electrical, and just as importantly, how we treat our customers and each other. Our Residential Division is growing, and we’re looking for a professional, Customer Service Representative who can handle high call volume, support field operations, and deliver a consistently high-level customer experience. Position Overview This is a full-time, on-site CSR role serving as the front line for our Residential HVAC, Plumbing, and Electrical departments. You’ll be responsible for managing incoming service requests, coordinating schedules, and ensuring customers are taken care of quickly, clearly, and professionally. This role requires someone who can think fast, stay organized, and take ownership of the customer experience from start to finish.

Requirements

Must be capable of working in commercial renovation and occupied facility environments.
Must possess the ability to manage documentation discipline independently, ensuring the role remains technical and operational rather than purely clerical.
High level capabilities in the Google Suite (Docs, Sheets, Calendar, Gmail,/Spaces/Chat), project management and financial tracking software, and proficiency with construction drawings and specifications.
Clean background check, drug-free, and a clean or near-clean driving record
Comfortable lifting 50+ lbs. and working on ladders or scaffolding
Demonstrated commitment to jobsite safety, OSHA compliance, and enforcing safety standards across all project phases

Responsibilities

Handle a high volume of incoming service calls from residential customers
Make outbound calls for scheduling, confirmations, and follow-ups
Schedule and dispatch service calls based on urgency, geography, and technician availability
Accurately enter and manage customer data in dispatching software
Communicate with field technicians to coordinate daily schedules and job updates
Resolve customer concerns with professionalism, urgency, and empathy
Support administrative functions including service plans, warranties, and basic billing inquiries

Benefits

Health Insurance: $500 deductible with significant savings- our employees pay 58% less for insurance than the average employer in Florida.
Direct Primary Care membership for same-day or next-day appointments.
$0 Copays for Primary Care visits, Diagnostic Medical Imaging, and Mail-Order Pharmacy (250+ brand/specialty medications).
Access to a Care Concierge Team to help you navigate healthcare, schedule appointments and manage your medical bills.
$0 copays for Mental Health Counseling.
Dental Insurance: Full coverage for preventive care.
Vision Insurance: $10 for exams and $25 for lenses.
Additional Perks: $10,000 in free life insurance for all employees, with options for additional life and accident insurance.
Short-term and long-term disability coverage.
24/7 telemedicine access.
Free cancer treatment with select providers.
Free Employee Assistance Program (EAP) for personal support.