Remote Customer Service Representative

SolvOne • Appleton, WI

1d • Remote

About The Position

SolvOne is seeking a dedicated individual to join our expanding Remote Customer Service Representative Dispatch Team. We provide continuous 24/7/365 service to clients in the Petroleum Industry. When a gas station requires maintenance, our CSRs are the first point of contact, dispatching technicians to resolve the issue. For further details on SolvOne and our services, please visit www.solvone.com.

Requirements

• 1 year of customer service-related experience.
• Strong internet connection and ability to set up a home office with company-provided equipment.
• Must be a resident of the Appleton Wisconsin area.
• Positive attitude, great work ethic, and a passion for helping others.
• Dependable and committed to being at work on time and ready to perform.
• Ability to learn new information, policies, and skills including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills.
• Proficiency with computers, including Microsoft Office, Outlook, and general internet navigation.
• Ability to work at a desk and effectively utilize a phone and computer for the length of your shift.
• Successfully pass a computer skills assessment, training evaluations, and the trial service period.
• Successfully pass a pre-employment drug screen and background check.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Dispatch technicians to client locations for maintenance issues.
• Provide 24/7/365 service to clients in the Petroleum Industry.
• Handle customer service interactions via phone and computer.
• Learn new information, policies, and skills, including software and petroleum industry knowledge.
• Demonstrate an organized and accurate approach to problem-solving and prioritization.
• Effectively utilize a phone and computer for the length of the shift.
• Commit full attention to work, without providing care for others during work hours.

Benefits

• Work from home
• Pay starts at $18.00 per hour
• Equipment provided by SolvOne
• Paid training
• Set schedules available
• Comprehensive individualized remote training
• Positive work environment
• Internal growth and wage increase opportunities
• Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments
• Fun and rewarding environment with giveaways and employee recognition programs
• Small training classes for individual attention
• Regular coaching sessions
• Review of quality and performance metrics
• Medical and dental insurance
• Long-term disability and life insurance
• Paid vacation and sick time
• Holiday pay
• 401k savings plan
• Referral bonuses
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed