Customer Service Representative

Pilgrim's • Greeley, CO

21h • Onsite

About The Position

The Customer Service Representative manages assigned customer accounts, processes daily orders, and coordinates with cross-functional teams to ensure timely and accurate order fulfillment. This role requires strong communication, organization, and customer service skills, as well as flexibility to work outside of standard business hours as needed, including participation in a rotating Saturday on-call schedule.

Requirements

• Availability to work outside of standard business hours as needed, including participation in a rotating Saturday on-call schedule.
• 1-3 years of experience in a customer service, order management, or related role required.
• Strong critical thinking and problem-solving skills with the ability to make sound decisions in a fast-paced environment.
• Professional verbal and written communication skills, including telephone and email correspondence.
• Ability to manage multiple priorities and complete tasks accurately and within established timelines.
• Detail-oriented with strong organizational and follow-through skills.
• Ability to work independently while also collaborating effectively with cross-functional teams.
• Positive, customer-focused attitude with the ability to remain professional during high-volume and challenging situations.
• Can perform the functions of the job with or without a reasonable accommodation

Nice To Haves

• Associate's degree in Business, Communications, Supply Chain, or a related field preferred; equivalent combination of education and relevant work experience will be considered.
• Proficiency in Microsoft Excel, Microsoft Outlook, and SAP or similar ERP systems preferred.

Responsibilities

• Maintains ability to perform efficiently and effectively using practical and critical thinking skills with follow through on all details, in a fast-paced, customer-focused environment.
• Maintain a current and accurate procedures manual, which details the processing requirements for each assigned account.
• Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicate with Sales to improve Salespersons' awareness of the status of their customers.
• Evaluate and troubleshoot production and transportation issues in order to coordinate customers' orders.
• Confirm pricing and acknowledges order entry within 24 hours of receipt of order.
• Ensure proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
• Maintains orders and works closely with Sales Manager on availability.
• Coordinate between credit, accounting and customer on any discrepancies on invoicing, material and freight.
• Processing Credits/Debits/Re-bills as required.
• Report customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management, sales and/or consumer relations.
• Coordinate product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.
• Promote a positive and professional representation of the company to each customer.
• Other duties as assigned.

Benefits

• Vision, Medical, and Dental coverage begin after 60 days of employment
• Paid Time Off : sick leave, vacation, and 6 company observed holidays
• 401(k): company match begins after the first year of service and follows the company vesting schedule
• Base salary of $19/hour
• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree