Customer Service Representative

Liquid Process Equipment•Eagle, WI

10d

About The Position

Liquid Process Equipment (“LPE”), a fast-growing, value-added distributor of sanitary process equipment, is seeking a proactive, detail-oriented Customer Service Representative. This role is crucial for managing day-to-day customer interactions, ensuring smooth order processing, and supporting sales engineers. The company has experienced significant growth, with 2024 being its best year ever, and is moving into a new office building in Summer 2025. This position offers the opportunity to be the first point of contact for customers, contribute to a high-growth environment, and serve Fortune 500 food and beverage companies. It can also serve as a launchpad for career advancement into inside sales or operations within a family-owned company that rewards results and fosters a culture of trust with zero corporate bureaucracy.

Requirements

Professional verbal and written communication skills.
Computer proficiency with the ability to use Microsoft Office applications, including SharePoint, Word, Excel, and Visio.
Quick to learn and/or proficiency in ERP systems (Made to Manage).
Basic reading, writing, and math skills.
Strong attention to detail and accuracy.
Team-oriented with a proactive mindset.
Eagerness to learn and take ownership.

Nice To Haves

Assist with accounting functions, as required.
Assist with maintaining office supplies.

Responsibilities

Maintain a positive and professional attitude toward customers.
Bring strong communication skills and a tenacious, solution-oriented attitude.
Act with a passion for action, always striving to serve the customer.
Answer incoming phone calls and route as required.
Advise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution.
Monitor customer service email & forward new POs to inside sales staff for entry.
Provide accurate, valid and complete customer support for all inquiries.
Track and manage orders using the ERP system (Made to Manage), including reviewing orders for accuracy, sending order acknowledgements, maintaining delivery status updates, and updating the ERP and Customer with any status changes.
Follow up with Vendors on purchase orders.
Confirm vendor acknowledgements for accuracy.
Expedite orders, as needed, to guarantee delivery dates are maintained.
Perform detailed order entry and review.
Assist with coordination of daily shipping, including receiving UPS and Freight shipments, verifying shipment accuracy, receiving goods into ERP system, setting up daily outgoing shipments, and calculating inbound freight.
File all documents and order paperwork.
Assist with maintaining Vendor and Customer data in the business system.
Provide backup support for team members and other duties, as assigned.