Customer Service Representative

LAZ Parking Midwest•Cincinnati, OH

15h•Onsite

About The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients at Cincinnati State. The customer service team directly links our customers, clients, and businesses. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyalty and promotes referral business. This role is directly responsible for engaging with Cincinnati State customers to provide information in response to inquiries and notices. Primary duties include interacting with customers daily via phone and email to communicate helpful solutions to questions, respond to customer issues, and resolve complaints promptly. The CSR is also responsible for maintaining expert knowledge about the parking, maintenance, and enforcement operations across Cincinnati State to best serve and assist customers. Excellent communication abilities and data entry skills are essential. This position reports to the CSR Lead. Shift: Monday-Friday 3pm-8pm Compensation: $17.00/hour

Requirements

Strong customer service experience.
Proficient in basic computer skills in the parking revenue control system
Able to work with or without supervision
Able to communicate professionally and effectively.
Open to feedback, differing opinions, and other points of view.
Timely and demonstrates a sense of urgency.
Excellent team building and interpersonal skills.
A team player who can help motivate your team.
Ability to handle challenging and, at times, emotionally charged situations and de-escalate situations.
Ability to speak, read, and comprehend the English language.
Must make decisions independently and know when to ask management for assistance.