Customer Service Rep(02954) - 401 N State St

Domino's Franchise•Litchfield, IL

2d•Onsite

About The Position

MBR Management Corporation is seeking an enthusiastic, customer-focused Customer Service Representative at its Litchfield location at 401 N State St. The role involves providing friendly, professional service and supporting customer satisfaction and business operations in a collaborative environment. Duties include answering inquiries, processing orders and payments, maintaining an organized work area, and working with colleagues. The position requires regular lifting and carrying of items up to 25 pounds and flexibility to work weekend and holiday shifts. Applicants must pass a pre-employment drug test and criminal background check.

Requirements

Ability to follow directions and adhere to company policies.
Excellent verbal communication skills and a friendly, professional demeanor.
Availability for weekend and holiday shifts.
Ability to regularly lift up to 25 pounds.
Strong customer service orientation and empathy for customer needs.
Proficiency with basic computer systems and point-of-sale (POS) equipment; training is provided.
Solid time-management and multitasking abilities.
Attention to detail in order processing and cash handling.
Positive attitude and a genuine smile for customer interactions.
Reliability, punctuality, and a professional work ethic.
Ability to work collaboratively within a team.
Problem-solving mindset and resilience in a fast-paced setting.
Must pass a pre-employment drug test and criminal background check.

Responsibilities

Answer incoming phone calls and customer inquiries professionally and courteously.
Process customer orders accurately and efficiently.
Complete cash transactions and process payments precisely.
Address customer needs and resolve concerns with empathy and problem-solving skills.
Maintain a clean and organized work environment according to company standards.
Lift and carry items up to 25 pounds as part of regular duties.
Multitask during peak hours while maintaining service quality.
Follow company procedures and directions.
Collaborate with team members to support smooth operations and customer satisfaction.
Demonstrate reliability and punctuality for scheduled shifts.