Dedicated Customer Service

Universal Logistics Holdings • Warren, MI

2d

About The Position

Universal Logistics is seeking a dedicated and detail-oriented Customer Service Representative (CSR) to support daily intermodal operations. This role involves managing work orders, tracking rail and port activity, coordinating appointments, and serving as the main communication link between customers, dispatch teams, and carriers. This position is ideal for someone who thrives in a fast‑paced environment, is highly organized, and wants to grow within a leading logistics provider. Universal Logistics Holdings is a multi-billion dollar logistics provider with over 90 years of industry experience, recognized for its awards and affiliations with industry leaders. The company celebrates employees with company pride and the drive to succeed, highlighting the talented team that delivers results and drives the company forward. Universal has been named a Great Supply Chain Partner 2020, Top 50 Logistics Company 2020, Top 100 For-Hire Carrier 2020, and General Motors Carrier of the Year for 2021.

Requirements

• Strong communication skills
• Computer proficiency and ability to learn new systems
• High attention to detail and ability to multitask
• Problem-solving mindset and customer-first attitude

Nice To Haves

• Filemaker experience a plus
• Logistics or transportation experience helpful

Responsibilities

• Enter import, export, and reposition work orders into our Filemaker system.
• Update statuses, including PN and APT milestones.
• Verify order details such as rates, accessorial fees, and storage charges.
• Schedule pre-pulls and coordinate appointment times with dispatch.
• Accept freight loads and update customer websites and portals.
• Trace container locations across major rail networks (CN, CSX, NS, CP, KCS, BNSF, UP).
• Monitor vessel arrivals and grounding status using port websites.
• Update last free day (LFD), earliest return date (ERD), and other time-sensitive data.
• Follow up on deliveries, cut-off times, and container availability.
• Coordinate pick-up numbers, loading times, and delivery schedules with shippers and consignees.
• Provide accurate and timely updates throughout the shipment lifecycle.
• Generate customer and carrier quotes, including fuel, chassis, detention, and other accessorial charges.
• Verify freight legality, including weight and Hazmat considerations.
• Analyze and resolve customer or shipment issues proactively.
• Work closely with dispatch, terminal operations, and field teams to ensure smooth service execution.

Benefits

• Career growth with a respected, established logistics leader
• A team-oriented environment with hands-on training
• Opportunity to be part of an award‑winning industry leader with nearly a century of excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed