Dedicated Customer/Carrier Representative

Covenant Logistics•Commerce, GA

8d•Onsite

About The Position

As a Dedicated Operations Representative, you are responsible for managing Strategic Customer/Carrier Accounts within a high-volume brokerage operation. The Dedicated Operations Representative must provide carrier procurement and transportation solutions across multiple modes, improve profitability and provide a high level of customer service. This individual will also develop and foster strategic relationships with an extensive customer/carrier base. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship.

Requirements

Bachelor’s degree or relevant equivalent experience required
1+ years of Experience in Carrier Sales or Carrier Management required
Driven and competitive nature
Fast paced and able to multitask in a high-pressure environment
Ability to take verbal/written instruction and execute with confidence
Impressive negotiation skills
Team player who can also produce independent results

Nice To Haves

Initial Driver Information Request Follow Up
Driver Information Request
Initial Driver Visibility Request Follow Up
Driver Information Request
Communicate Load Information Change(s) to Carrier
Rate (Re) Negotiation
Load Tender to Contracted Carrier(s)
Rate Confirmation Follow Up
Update Dedicated Carrier Profile(s)
Carrier Lane Preference Management
Carrier Capacity Availability Internally and Externally
Communicate Decision to Bounce Carrier from Load

Responsibilities

Daily management of dedicated customer/carrier relationships and all freight in transit
Focus on load management, assigning carriers to loads, tendering shipments, and holding carriers accountable to committed shipments
Focused on building and maintaining strong relationships with customers/carriers through operational and personal relationships
Collaborate with assigned carriers on performance metrics, rate negotiation, and commitments as necessary
Continuous updating of assigned carrier’s network needs, including offering new opportunities to the carrier
Identify additional capacity areas within current carrier network